About a month ago, we ordered some new family room furniture online (cocktail table, end table, and 2-piece entertainment center). All pieces are made and sold by Ashley Furniture so we checked them out at the local Ashley Furniture store before ordering. Finally, we got word that the pieces were going to be delivered. Unfortunately, two of the four pieces were badly damaged during transport, but we didn't know about the damage until after the deliverymen had left for two reasons: 1) we weren't home for the delivery and a friend had to accept them for us; and 2) they were boxed up and left in our livingroom. We didn't discover the damage until we started to unpack the items. This first photo is of the damage on the upper portion of the TV surround.
This is the box that the cocktail table was in. No wonder it was damaged.
This is the underside of the cocktail table. The support bar was unattached.
Another view of the underside of the cocktail table showing the wooden pieces broken off.
We are still waiting to hear back from the furniture store we made the purchase from to see what they are going to do about it. Until then, we are exercising our patience in the matter. To make matters worse, I found out today that our order for the two accent chairs we placed three weeks ago was cancelled because they don't deliver to our area. Why did they wait three weeks to tell us that? I guess you could say that luck has not been on our side lately.